![]() "Before you can attach the mobile Authenticator you will need to remove the physical authenticator from your account." Can I still set up an authenticator in the Mobile App? Phone notifications cannot be used with Voice over IP (VoIP), and VoIP numbers that are transferred to a local provider are not eligible for the service." Messaging apps like iMessage (iOS) or WhatsApp (iOS, Android) are not supported. " Phone Notifications are designed for text-enabled mobile phones. I'm not receiving the text message during setup If you are unable to access your previous Authenticator contact support." "A mobile phone number is required to set up and use the Authenticator. "Your unique Authenticator is tied to your mobile device and we do not support setting up the same Serial Number on more than one device." "The Authenticator requires a phone number be attached to an account, and a phone number can only be attached to a single Account."Ĭan I set up the same Authenticator Serial Number in more than one smartphone? Authenticator Migration FAQsĬheck out official FAQs about the Authenticator migration below:Ĭan I use the same Authenticator Serial Number to secure more than one Account? That's it! Your Authenticator is now all setup and ready to use. Open the slide out menu by tapping the icon at the top left of your screen.If you are not prompted to enable the Authenticator:.If you did not previously have an Authenticator attached to your account, and are currently online, you will be kicked from the desktop app, the game, and any mobile apps you are logged into.If you need to set up Phone Notifications, a security code will be sent to your phone for verification.You will be prompted to enable the Authenticator and to set up Phone Notifications if you have not yet done so. ![]() Open the app and when prompted, log in with your Account.If you haven’t yet, download the Mobile App to your phone.To enable the new Authenticator for your account or migrating to it is, thankfully, quite an easy exercise. ![]() Enabling Authenticator For Your Account The steps to migrate to the app is so easy, even newbie footmen can complete it. Please note: Players who migrate their authenticator will be able to continue using the mobile app to authenticate their account logins. After this date, we will begin removing the authenticator from accounts which haven’t migrated, reset passwords for affected accounts, and notify all affected players of the reset. ![]() If you currently have your Authenticator in the Authenticator app, you must migrate to the new mobile app by January 5. In this guide, we explain how you can quickly and painlessly migrate your authenticator to the app since the old Authenticator app is being removed soon! When Does The Old Authenticator App Expire? You should start using the new app as soon as possible, and definitely before 5 January 2024! (Picture: Blizzard)įirst up, take this as a PSA: You must migrate from the old, standalone Authenticator to the new mobile app by 5 January 2024! As early as 1 January 2024, the old Authenticator app will be removed from all app stores, including Google and Apple.īlizzard explains what will happen to accounts that do not migrate from the old Authenticator app:
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